# PagerDuty launches Paige SRE agent, renames flagship to PD Reliability Platform

published: 2026-11-03T16:05:40.196Z
topic: infrastructure
source: https://siliconangle.com/2026/11/03/pagerduty-debuts-paige-ai-agent-with-renamed-pd-reliability-platform-and-pd-labs/
url: https://aiagentnews.io/stories/pagerduty-launches-paige-sre-agent-renames-flagship-to-pd-reliability-platform

PagerDuty has introduced Paige, an AI agent for site reliability engineering that can be placed on call alongside human responders. The company also renamed its flagship product to the PD Reliability Platform and opened PD Labs for early-stage features.

PagerDuty Inc. introduced Paige, an SRE agent built to work as a member of operations and engineering teams. Paige runs on the company's flagship product, now called the PD Reliability Platform, which was previously known as PagerDuty Operations Cloud. PD Labs is a new program for putting early features in front of customers while they are still being built.

Customers set Paige's permissions team by team. Teams that keep a person in the loop get faster triage with remediation held for approval, while the agent acts on its own only in low-risk scenarios the team has explicitly authorized. Paige can be added to escalation policies as a virtual responder, and lower-priority incidents may never reach a human.

PagerDuty also released a new console showing incidents, on-call rotations and AI agents in one view, and says Paige beat leading AI coding agents at diagnosing simulated IT incidents in a benchmark it published. Paige and the platform are generally available, and SRE Workbench is available to try through PD Labs. Three PD Labs experiments are in preview: Topology, Deep Investigation and SRE Workbench.

## Why it matters if you build agents

Teams building agents that run alongside on-call engineers can now grant Paige per-team permissions, with approval gates for remediation. Incident memory is shared across incidents, so resolved issues feed future diagnosis.

If your agents touch production systems, check how Paige's authorized low-risk actions would interact with your own automation before enabling it on a team.